Privacy Policy

1. Who We Are

This Privacy Policy applies to the website brandamax.com and all related services operated by Ossama Hamdi, a sole trader registered in Belgium under company number 0798.534.979, with registered address at Drève du parc 15, 1000 Brussels, Belgium.

When this policy refers to "we," "us," or "our," it refers to Ossama Hamdi. When it refers to "you," it refers to any visitor, prospect, or client interacting with our website or services.

If you have any questions about this policy, you can contact us at [email protected].

2. What Information We Collect

We collect information you provide directly to us when you:

• Fill out a contact or qualification form on our website
• Book a strategy session via our calendar
• Send us a message via email or WhatsApp
• Purchase or enquire about our services

The information collected may include:

• First name and last name
• Email address
• WhatsApp or phone number
• Business type and revenue information provided in our qualification form
• Any information you voluntarily share in written or verbal communications

We also collect certain technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule strategy sessions
• To deliver our done-for-you online course business service
• To send you pre-call educational content and follow-up communications
• To improve our website, services, and marketing materials
• To comply with legal obligations
• To run retargeting campaigns via Meta (Facebook and Instagram) where you have not opted out

We will never sell your personal information to third parties. We do not share your data with anyone except where necessary to deliver our services or where required by law.

4. Legal Basis for Processing (GDPR)

As a Belgian business, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing your data are:

• Contractual necessity — to deliver the services you have requested or purchased
• Legitimate interests — to follow up on enquiries, send relevant pre-call content, and improve our services
• Consent — where you have explicitly agreed to receive marketing communications
• Legal obligation — where we are required to retain data by Belgian or EU law

5. Cookies and Tracking

Our website uses cookies and tracking technologies including the Meta Pixel. These tools help us understand how visitors interact with our website and allow us to run targeted advertising campaigns on Facebook and Instagram.

By visiting our website, you consent to the use of these technologies. You can control cookie preferences through your browser settings at any time. Opting out of cookies may affect the functionality of certain parts of our website.

6. How We Store and Protect Your Data

Your information is stored securely within our proprietary platform, Brandamax OS, and is protected with industry-standard security measures. We retain your data for as long as necessary to deliver our services and comply with legal requirements, and no longer than 5 years after our last interaction unless required otherwise by law.

All data transfers are conducted over encrypted connections (HTTPS). We do not store payment card information directly — all payments are processed by secure third-party payment processors.

7. Third-Party Services

We use the following third-party platforms to operate our business. Each has its own privacy policy governing how they handle your data:

• Brandamax OS — our proprietary CRM, email, calendar, and automation platform
• Meta (Facebook / Instagram) — advertising and pixel tracking
• Bunny.net — video hosting and delivery
• WhatsApp — direct client communication
• Google — calendar integration and analytics

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can request deletion of your personal data where there is no legitimate reason for us to retain it
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données) at dataprotectionauthority.be.

9. Children's Privacy

Our services are intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.